Campaign Monitor is offered through 4 different options, making it hard to generalise the possibilities. The Basic plan is really basic and the Advanced plan, quite advanced. If it offers what you need, depends strongly on what version you decide to pick.
The package is one of the user friendliest packages we have seen. Adding content to a template is really simple, just like sending it out. Looking through the eyes of a more seasoned email marketing manager however, we also see a couple of features which will likely limit this group in putting their ideas into action.
Campaign Monitor offers a lot of integrations. However, in practice a lot of the 250 integrations lack thoroughness. So please do look properly what exactly you want from such an integration, to make sure all works as expected.
The standard support offered with Campaign Monitor is limited: email only. With the Premier and Advanced plans there is support via telephone included. These two plans also offer much more looking at advanced segmentation, personalisation and marketing automation.
Should you want to upgrade or downgrade, then this is possible at all times without any limitation. Really flexible and that is the way we like it!